Q. Where can I learn more about Reflecmedia?

A. Watch Reflecmedia and Chromatte related videos in the theater, contact your local reseller, or download one of these handy user-guides:

Chromatic System User-Guide, Dual Controller User Guide, or Dual LiteRing User Guide.

Q. What is Chromatte fabric?

A.  Check out our section on Chromatte.

Q. How do you clean Chromatte?

A.  Check out our section on Cleaning Chromatte.

Q. What is a LiteRing?

A.  Check out our section on LiteRings.

Q. How do the LiteRing Controller and Power Supply work?

A.  Check out our section on LiteRing Controller and Power Supply.

Q. As an end-user, where can I buy Reflecmedia in the US?

Q. Where can I find more detailed information about Reflecmedia systems?

A. Download the Reflecmedia User Guide.

Q. Where can I find pricing?

A. Download the end-user Reflecmedia Price guide.

Q. How do I go about becoming a Dealer?

A. Thank you for your interest in becoming a dealer. Please complete and return the dealer agreement:

  1. Download the Chromatic Distribution dealer agreement (.pdf)
  2. Download the Reflecmedia Brochure (.pdf)
  3. Once complete, email the completed agreement back to us.

Q. How can I attach a Reflecmedia Litering to a camera without threading?

A. Check out the Matte box rail adapter and the Push on adapter kit For wide broadcast lenses, the Push on adapter kit ships with a clasp adapter which clamps onto the outer edge of the lens barrel.

Q. What software do you recommend for Keying with Reflecmedia?

Q. What hardware do you recommend for Live Keying with Reflecmedia?

A. Ultimatte is the best on the expensive side. For an inexpensive pre-viz solution, also see Veescope with the Mac, or the Blackmagic Design ATEM family.

Q. Does the NewTek Tricaster work with Reflecmedia?

A. Absolutely. We have tested with the TCXD300 and it works very well. Simply use the eyedropper to select the color and begin to adjust the parameters to clean up the key.

Q. What is the optimal Camera and Lighting Setup for a Chromatte Shoot?

A.  Check out our section on Camera and Lighting Setup for a Chromatte Shoot.

Q. What is keying?

A.  Check out our Introduction to Keying.

Q. What is halo?

A. Download this white paper from Reflecmedia titled “Halo and Shadow explained“.

Q. Do I still need to buy a LiteRing adapter for my camera when I am buying a Reflecmedia bundle?

A. With the ever changing camcorder environment, and a wide variety of lens choices for today’s DSLR users, we wanted to make sure that Reflecmedia users arrived on set with everything they needed to get to work.

All Medium Sized Reflecmedia bundles now include one free adapter of your choice. Potential sizes are:

67mm, 72mm, 77mm, 80mm, 82mm, 86mm, 94mm 95mm, 105mm LiteRing adapters

All Small Sized Reflecmedia bundles now include one free adapter of your choice. Potential sizes are:

30mm, 37mm, 43mm, 52mm, 58mm, 62mm, 72mm LiteRing adapters

Q. What are the lowest and brightest lighting conditions that will begin to have an affect on keying results?

A. In a low light environment the LiteRing provides all the light required to achieve the background color.  A blue or green LiteRing may, as your only light source, cast its light on the subject, which may not be desirable.  This can usually be rectified using a key or fill light on your subject/object, or by simply reducing the output level of the LiteRing.  Chromatte will not work as well in very bright shooting environments where the level of other light sources overpower and neutralize the effect of the LiteRing.  The retro-reflective action between the LiteRing and the micro glass beads is needed to achieve desired keying results.

Q. Can Chromatte be used outside?

A. Yes – but subject to the ratio of ambient lighting to the intensity of the LiteRing being sufficient to generate a key (be aware that in outdoor use lighting is continually changing).  The material is made using 100% natural cotton and is not suitable for using in wet conditions (this is also not covered in the license and warranty).  You may find it beneficial to view the return of the blue or green light from the LiteRing through a monitor or color viewfinder on the camera.  Chromatte is designed principally for use in controlled lighting environments.

Q. Does Chromatte fade in UV sunlight?

A. Not during regular use.  If it were left outside for lengthy periods (which is not recommended) then it may fade over time.

Q. How durable is Chromatte?

A. When hung in a dedicated studio space it will last for years.  If walked on it is subject to usual wear and tear and possible tearing.  Dust will affect Chromatte’s ability to key properly, reducing the reflectivity of the beads hence absorbing more of the LiteRing source than is ideal.

Q. How do I best care for Chromatte?

A. Ideal handling advice is to hang it and not fold it, although you can use a cool non-steam iron on the revers if required.  (NB: A benefit of Chromatte is that it can handle creases).  If it is to be stored then it should be rolled up and kept in a dust free container.  Store above 41 degrees farenheit and below  77 degrees farenheit, in a cool and dry environment.  Use a soft ‘clothing’ brush to remove any dust marks.

Q. At what angle does Chromatte stop working?

A. The combination of the LiteRing and the retro-reflectivity of the fabric means that the camera can move from 90 degrees head on, to up to 30 degrees from horizontal.

Q. What methods should I use to join the Chromatte material?

A. Where the fabric is purchased on its own we recommend it is hung in vertical panels running in the same direction rather than running several meters horizontally or in different directions.  A supplementary piece of fabric can be used to join tow pieces of Chromatte, this will mask any gap between your two original pieces.

Q. Can it work if torn?

A. If you make every effort to close the tear and not leave a hole then, yes.  A tear or hole can be patched without any significant reduction in quality.

Q. Is Chromatte fire retardant?

A. Chromatte is fire retardant and the fabric meets all necessary approvals.  A NAMAS certificate can be provided with more information.

Q. What is the difference between Chromatte and standard front projection screen?

A. Chromatte is designed to return the source light on the same axis as it enters the fabric i.e. it can be used at multiple angles.  While it can be used to project an image on to (for instance as a guide when working with virtual sets) it is not designed as a projection screen.

Q. What third party products can Chromatte be used with?

A. Chromatte is platform independent and will work as a chroma key background for use within any software or hardware keying solution.

Q. Do I white balance with the LiteRing on or off?

A. You white balance with the LiteRing off.  White balancing with the LiteRing on will not give a true representation of the blue or green emitted from the LiteRing.

Q. What is the lifespan of the LiteRing L.E.D.'s?

A. Depends on both usage and the level of intensity, but realistically several years.  LEDs have an extremely long life span and rarely need replacing.

Q. How big are the LiteRings and what lenses do they fit?

A. There are currently 3 sizes available, to suit DV, Broadcast and HD camera lens sizes.  The LiteRing connects to the camera by way of an Adapter, these are available in different sizes for different lenses.

Q. What is the optimum working distance between the Chromatte and LiteRing?

A. With a subject in-between it can work at a minimum of 10 feet and up to 45 feet away.

Q. Is there anyway to get better results on shooting hair or fine objects?

A. A lot of new cameras have a detail setting built in, which electonically sharpens the image.  This can also be called Core Processing, Contour Setting or Aperture Correction.  Most camera presets have the detail setting set at high.  Lowering the detail setting can improve the key resolution.

Q. Chromatte appears grainy when I use the green LiteRing. Why is this?

A. The cameras contour processing that electronically sharpens the image takes its reference from the green channel of the camera.  This graininess will not affect your key, however you could reduce the camera’s detail settings slightly if you wish the green to appear less grainy.

Q. My curtain appears desaturated. Why is this?

A. This could be because there is too much ambient light directed at the curtain.  Large quantities of ambient light will affect your key especially if this light is on axis to the camera.  Move the lights off axis and ensuring  they do not fall on the curtain will improve saturation.  It could also be because you lens aperture or LiteRing controller settings are not optimized.

Q. I'm getting a darker blue/green shadow around the subject.

A. The shadow or halo you see is a product of the retro-reflective process that Chromatte utilizes.  You can reduce this effect in several ways.  Place the subject closer to the curtain, move the camera further back, zoom in to reframe, iris the camera down and relight or readjust the LiteRing controller.